All branches have computers available for public use including broadband internet access, usage of library computers is free of charge and bookings are required.
Bookings can be made online (click here), in person at the enquiries desk, by phoning your local branch, or by email to firstname.lastname@example.org
Did you know that you can access free WiFi at all nine branches for our library service – ask at the enquiries desk for a WiFi session password.
Western Downs Libraries provides items in many formats and one of them is electronic. We provide a range of supporting documents to help you get the best experience while using our digital collections, for help with eBooks and eAudiobooks select from BorrowBox, for eMusic select from Freegal and for eMagazines select from Zinio.
If the Community Meeting Room in your local area is part of the library or a cultural centre, access for community meetings or other community events is usually free (exceptions may apply if the space is required for a commercial event or private function).
Bookings for library spaces are done through contacting the local branch, however if it is part of a cultural centre you may have to contact the local Council Customer Service Centre for booking or hire details.
All items borrowed at the library must be issued via our self issue stations or by staff at the enquiries counter. Most items will have a standard four week borrowing period, however some items such as DVDs and CDs have a one week loan period (if this is the case they will have a yellow one week loan sticker on the front).
If you need to have your items longer than the standard loan period you can request staff to alter the loan period to suit your needs.
When items are issued,you will receive a date due for return receipt, this will display the date of issue, the title of the item on loan and the date that it is due for return. Please ensure that your items are returned by this date, if for any reason this is not possible or you just need an item longer please contact your local branch or simply login to your library account via My Details and you can renew your own loans online.
This facility allows you to renew loans online depending on the reserve status of the item (that is if another borrow has the item reserved, the item will not be available for renewal).
To renew your loans:
Login to My Library to access the My Account ~ Summary listing page
Select the link to display all Current loans.
If you want to renew individual loans select by ticking the checkbox for each loan you would like to renew then click Renew Selections.
If you want to renew all your current loans, click Renew All.
Please wait while the system processes your selections. Your list of loans will be returned showing the result for each renewal in the status column. Some renewals may not be successful if others have them reserved or they have already been renewed previously. Please note the new due date for each loan.
In order to place a reservation, you first need to perform a search from the Library Catalogue. As you browse through the records retrieved by your search, you can place a reservation for individual titles or for a set of titles.
Reservations may be placed on items in the regional collection if they are currently on loan or on items that have an On Order status.
You will be advised if there are any charges or problems with your reservation. If all is well and you wish to proceed with your reservation, select the Continue button. Select the Cancel button if you don’t wish to place the reservation.
If you decided to proceed, details of your reservations will be displayed. This includes your current rank in the waiting list for each title.
Volunteers are always welcome – speak to your local branch to find out what options are available in your area.
We value our volunteers and the diverse skills and knowledge they bring to the Library Service in areas such as: tutoring, housebound deliveries etc.
Please click here for more information about volunteering at your Library. Choose which branch suits you best at our About Us page where you’ll find library locations and opening hours.
Click here to view Western Downs Regional Council’s volunteer policy.
f you are unable to find the item you are looking for in the regional catalogue, you can place a request for an inter-library Loan (ILL) from another academic or public library. Some charges may apply for some requests.
To place an inter-library loan request:
The library service has a Collection Development Policy that guides the acceptance of donated items into the regional library collection, this is meant to ensure that the resources on shelf meet industry best practice guidelines.
The major exception to the standard two year publication criteria in the policy is the donation of items that have local or regional historical significance, these items have a different selection criteria and we would encourage the donation the these types of items.
If we receive donated items that we cannot include in our collection then we generally forward them on to local charity groups.
You may notice as you browse through the Library Catalogue, that some records display a number of stars. These items have been reviewed by library customers. The number of stars displayed is an average of the ratings given to the item by the reviewers. Ratings are given as a number between 0 (very bad) and 10 (very good).
To add your own review:
Click here for a quick guide; or follow the instructions below.
Locate the item you wish to review in the catalogue and display in full display.
Click on Add review link. This will display a form for you to complete.
Enter your borrower ID and PIN if you are not already logged in.
Select the rating you would like to assign with 0 being very bad and 10 being very good.
Enter your comments. You can enter as much text as you like. Press Enter to start a new paragraph.
Select the Add Comment button to submit your review. Your comments will be reviewed by library staff before being made available for general access to others.
You can also amend and delete existing reviews by accessing these records in your My Library account.
It’s very simple to change your PIN, you can contact staff at your local branch to arrange a new automatically generated pin or you can do it yourself online.
You will need to enter your borrower ID and your surname and we will send your current PIN to your registered email address; once you have it you can then change it again to a new personalised PIN to ensure your security.